With all the Jailbreaking and Unlocking methods out there, we know things can get a little confusing. You need to know the type of iPhone you have, what version firmware is running on your iPhone, and most importantly what baseband version your iPhone has. Without that information you'll be flying blind when it comes to Jailbreaking and Unlocking your iPhone.
Why not get on with our Pre Sales Support team to make sure your iPhone and version can be Jailbreaked, Unlocked, or both. It's simple, just click on the Pre Sales Support icon in the right column of this page or on any of the other pages at AutomaticiPhoneUnlockers.com
Jailbreaking And Unlocking Can Be Challenging. When You Purchase From Us You Can Be Sure Our Friendly Staff Will Be There 24/7 To Answer Any Questions You Might Have.
Contacting support is easy, just click on the "Create New Support Ticket" link in the right side menu when you are logged into the members area and then fill out the form with any questions you may have.
When you first contact customer support there is a lot of information you should include so the customer support representative can assist you properly. Below is a list of information you should include so support can proptly help you. If you do not know the answers to any of the questions just say "I'm not sure."
1. What type of device are you trying to Jailbreak or Unlock, (2G, 3G, 3GS, 4, 4S, 5 iPhone) - (1st, 2nd, 3rd, 4th, 5th Gen iPod Touch) - (1st, 2nd, 3rd or 4th Gen iPad)?
2. What firmware version is on your device, i.e. 6.1?
3. What baseband or modem firmware is on your device (iPhone only)?
4. Which guide have you been using in the members area?
5. What are the exact names of the files you have downloaded and been using?
6. Are you using a Mac or PC?
When contacting support be specific about the problem you are having. Describe any exact error messages you are getting, at what step you are getting the error, etc. Being vague when you contact customer support saying something like, "It didn't work.", won't benefit you or the customer support representative helping you.
When support emails you back with a solution, try it out. Hopefully that will be all the help you need. If you continue to have problems, simply reply back to the email you received and describe the issue you are facing. You won't need to re-submit the answers to the 6 questions above because your customer support representative will easily be able to see them in the email because you replied to the earlier email. This works out best for both you and our support team. No matter who answers your support request they will be able to follow along and see the steps you have already taken.
Using the contact form to submit a new question every time you have one will only confuse your support representative because they will have no idea what previous steps you have taken or what solutions you have tried. So it is always best to simply reply to your previous support requests.
Customer support requests are usually answered within 5-20 minutes, but please allow up to 12 hours before submitting another support request. With over 100,000 users things can get pretty busy sometimes.